QUALITY: A NEW CONCEPTUAL APPROACH AND DEFINITIONS

Abstract

At the beginning of this work, a universally accepted definition of Quality was not found, and there is little information on Quality under the qualitative paradigm. Justification: the above evidences the opportunity to expand research on the subject. Goals: to verify if at the completion of the present study there was a unique and universal definition of Quality, propose reasoning considering Quality as a hypothetical entity and previously unpublished definitions of: Binity, Quality, Absolute Quality, Relative Quality. With a qualitative paradigm and bibliographic design, the research was based on obtaining the information from documents relevant to quality and searching for an ontological argument to elucidate the existence of Quality as a hypothetical entity. In the results, a universally accepted definition of Quality was not found and therefore novel definitions of Quality were proposed, with which to contribute to the culture of Quality, promoting satisfactory qualitative and quantitative results in theory and practice.