COMPONENTS OF THE LEADERSHIP VARIABLE IN THE PERFORMANCE OF QUALITY MANAGEMENT

2025-04-22T10:14:14+00:00

Quality is a strategic element that enables the development of organizations, which seek to have a differentiating factor that helps them stand out in their environment, thereby generating a competitive advantage. Due to the importance of this element, various management models have been developed, with leadership as one of their key pillars, understanding that it is exercised by a leader.This research aims to identify the most important elements that leadership must possess in the quality management process within SMEs in the state of Carabobo, Venezuela. To achieve this, a bibliographic review was conducted, followed by an analysis using the Delphi method, structured in three rounds with the participation of experts in management and leadership.As a result, from the 18 elements initially evaluated, five fundamental leadership characteristics were identified: the ability to take risks, analytical thinking, perseverance, the capacity to acquire and capitalize on knowledge, and strategic vision. These findings provide a basis for understanding the role of leadership in organizational quality and for developing strategies that enhance the competitiveness of SMEs.

Revista Ingeniería Industrial

COMPONENTS OF THE LEADERSHIP VARIABLE IN THE PERFORMANCE OF QUALITY MANAGEMENT