Review about social network: applications and contributions to the knowledge management

Abstract

This paper presents an approach about social network analysis used in previous studies. In particular, methods of social network data collection are identified, the constitution of its organizational structure and, the influences and factors of social networks towards knowledge transfer. A systematic review was performed and some steps were established based on prisma protocol. A total of 55 studies presents: (i) the main analyzes used in network research, (ii) how the network structures are consolidated in terms of personal and organizational scope and (iii) the principals factors of social network that may block the transfer of knowledge.