ANALYSIS AND IMPLICATIONS OF USE OF INFORMATION TECHNOLOGY IN THE IMPROVEMENT OF LOGISTICS PROCESS CARE CENTER

Abstract

The objective of this research was to analyze how the tools of Information Technology can be applied for achieve improvements in the processes of logistic distribution. The study explores the impact of implantation of two tools used in logistics management: bar code readers, and data collectors with RFID (Radio Frequency Identification) readers. The industrial automation is necessary for the enterprises to become efficient and competitive, since the use of electronic conferencing results in velocity and process reliability. Regarding the research procedures adopted, this study adopted a qualitative approach, applied in an in-depth case study at a Brazilian veterinary distribution company. Qualitative and quantitative methods of data collection and analysis were used. The results obtained, through the study, demonstrate that, from the implantation of readers of bar codes, will occur reduction of costs with freights, time with rework and loss of products.